I gladly accept returns and exchanges
The following items can't be returned or exchanged
- Custom or personalized orders
- Items on sale
Returns and exchange details
If you prefer to have an exchange (either for a different item or a duplicate of the item that is damaged or unsatisfactory) then please feel free to convo me and I will do my best to accommodate your wishes. If you decide to get a duplicate of the same item, you will only need to pay shipping and handling charges. If you instead prefer to purchase a more expensive item, you will only be responsible for paying the difference between the two products plus shipping and handling.
Once you have paid for your product(s) I will ship them (weather and other events permitting) within 3-5 business days. I ship with low profile and lightweight bubble mailers in order to lower or maintain reasonable costs. PLEASE NOTE: If you are outside of the United States, you may be responsible to pay an additional customs or VAT fee that is not included in the price or shipping of the item when you pick up your package. I have no control over these fees and am not held responsible for any additional fees you may have to pay within your country. I also cannot be held responsible for items purchased once I have shipped them. Any problems, damages or losses that occur during shipping should be handled with the postal service or shipping company. If you receive your item and it is damaged, please refer to my refund policy in order to get a refund or an exchange.
To fulfill your order, you must provide me with certain information (which you authorized Shopify to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly. Your email and contact information is not sold or used in any way. I do not retain your contact information to sell or use beyond the scope of your order.
Officially Licensed Merchandise
The art depicted on the products listed for sale is wholly original to me and has been approved by Sarah J. Maas for use on the products. Notwithstanding such approval, Sarah J. Maas has not collaborated with me in any way in the creation of the art, and the traits of any characters depicted in the art is in no way based on any foreknowledge by me of the traits of any characters in future books by Sarah J. Maas.